If you have concerns about patient care or safety at Jones Memorial Hospital, our Laboratory Services, or any of the Jones Memorial Medical Practices, you are encouraged to share your concerns with your caregiver or the supervisor on duty or administration. If you prefer, you may contact the following:
Quality Management Department (585) 596-4020
If your concerns are not resolved by these means, you may contact the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) directly. JCAHO surveys hospital facilities and laboratories to evaluate compliance with nationally established standards. Anyone believing that they have pertinent and valid information about quality-of-care issues or the safety of the care environment in our hospital is encouraged to contact JCAHO:
Office of Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181
Phone: 1-800-994-6610 Email: Complaints
Thank you for choosing Jones Memorial Hospital as your healthcare provider!
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